At Coach Specialists of Texas, we hear quite frequently from our customers, “I wish my RV dealer had prepared me better for what is involved in owning a motorhome.” Unfortunately, RV dealers tend to be more interested in seeing your tail lights than in providing you with all the information you might need. We discovered this issue ourselves before we started Coach Specialists and were simply RV owners needing to have some collision repair work done. To make a long story short, our experience as RV repair customers was so poor that we decided to sell our auto body shop to a national chain in order to open a shop that specializes in RV collision repair. We found that there was a real need for a place that RV enthusiasts could count on to repair their motorhomes with both precision and care.
Therefore, before you bring your RV back to your dealer for any repairs you might need, be on the lookout for these common problems with motorhome dealers:
1. RV dealers don’t provide you with all the information you’ll need as an RV owner. Purchasing a motorhome is a serious commitment and not a decision that many people make on the spur of the moment, so you would think that an RV dealer would want you to be fully equipped to take on the responsibility of ownership. Unfortunately, that’s not often the case. Taking the time to educate you properly isn’t a serious priority, since it doesn’t help them to turn a profit.
2. RV dealership repair technicians lack sufficient training. Because they tend to focus on profit at the expense of their customers, motorhome dealers frequently neglect to invest in their collision repair facilities, technicians, and service. They will often hire auto repair technicians who demonstrate very little knowledge of RVs, which have many unique components that regular vehicles lack.
3. RV dealers lack a sense of urgency when it comes to repairs. While your dealer might have been quick and enthusiastic upon selling you your motorhome, they will likely be much less enthusiastic to see you return for repairs. Recreational vehicle repairs don’t turn an easy profit like selling RVs does, so there’s a strong chance it will take your dealer several weeks to repair your vehicle.
4. RV dealers have an extensive backlog of RVs to repair. Their lack of urgency and know-how can cause RV dealers to have a long list of customers waiting for repairs, which will only lengthen the amount of time you’re waiting to have a functioning vehicle again.
5. RV dealers provide minimal communication. When it comes to RV repairs, lots of dealers won’t keep in touch with you throughout the repair process and some won’t even give you an itemized list of what’s being repaired.
At Coach Specialists of Texas, we can have your motorhome looking brand new again.
If you are looking for a great RV repair shop to fix your motorhome, we guarantee excellent customer service and a fast, top-notch repair. We boast highly-trained RV repair technicians, first-rate facilities, and strong relationships with parts manufacturers and insurance companies. We offer a 100% satisfaction guarantee that you’ll have only the very best results when you bring your RV to us for repairs.
