Unfortunately, not many new RV owners realize that there are only a few good shops in the country that specialize in motor home repair. If you are a new owner of an RV, you’ll soon discover that it can be tough to find a quality RV repair shop in the town, state, or even region you’re in. In fact, we established Coach Specialists of Texas after having a poor experience trying to find an RV collision repair facility to fix the A/C condensers on our own motor home. The experience was so frustrating that we decided to sell our auto body shop to a national chain and open a shop that specializes in RV repair.
If you ever need repairs, you’ll find that the recreational vehicle community is tight-knit and you can get some great advice from seasoned RV owners about the best places to take your vehicle. Conducting research online, as you’re doing right now, is another great way to find a reputable shop. However, before you commit to one, be on the lookout for these common problems among RV collision repair shops:
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1. Poor customer service. Naturally, RV dealerships are overly helpful when they’re eager to sell you a new vehicle, but that’s typically where the customer care stops. When you return to them later on for repairs, they won’t be nearly as excited to see you. That’s because RV repair is highly specialized, requires unique equipment, and is hard work. It’s not the same quick buck that selling a motor home is. If a shop treats you poorly, then they’re not worth your time or money.
2. No sense of urgency. Again, when you bring your RV back to the dealer for repairs, they won’t have the urgency that they had upon selling you the vehicle. They won’t be in a hurry to fix your motor home, so it might wind up in their shop for several weeks. Not many RV owners can afford to be without their motor home for that long.
3. Lack of communication. When something is wrong with your RV, of course you’re going to want to learn in detail what the problem is. Yet, too many RV repair shops are simply not invested in your business enough to give you a clear answer. A good shop will give you an itemized list of what your repair entails.
4. Parts limitations. Because RV repair is highly specialized, it’s not quite as simple to obtain parts as it is in the auto body world. If a shop doesn’t work on RVs consistently, it won’t have the know-how for getting quality RV parts in a timely manner.
5. Unqualified technicians. As you can imagine, motor home repair is significantly more complicated than automotive repair. RVs have housing components, additional electronic components, and a more sophisticated paint finish, along with more dynamic parts. It takes time and solid training to master this type of vehicle repair.
Are you in need of an RV repair shop?
As RV enthusiasts ourselves, we know what you’re up against. At Coach Specialists of Texas, we have the technicians, the training, and the facilities to solve any RV problems you might possibly have. We are the exclusive direct repair facility for many insurance companies, including GEICO, Nationwide, and USAA. Great customer service, strong communication, and fast, superior repair work are the hallmarks of our business.